Terms and Conditions

PURCHASE
Once payment has been received via our online payment service provided by Stripe you will receive a confirmation e-mail to your specified e-mail address confirming your order.
It is the customer’s responsibility to advise us of non-receipt of the confirmation e-mail.
The customer will recieve by email, a proof of the sign. The final product may differ slightly from that shown in the proofed image due to manufacturing limitations.
It is the customer’s responsibility to notify us of any errors or changes required within 24 hours of receipt of confirmation.

MANUFACTURE
Any colours, shapes and sizes may differ from that shown on the website due to visual translation from real products and the use of natural materials.
All sizes quoted are approximate.
We reserve the right to alter the customers designed sign if we feel production may be hindered due to sizing or layout limitations.
Natural stones are products of the nature. Therefore, variations in colour, pattern, texture and veining will occur in each sign, no two will be the same. These differences and variations in stone should be considered as the beauty of natural stone, not flaws.

PAYMENT
All payments received are dealt with by Stripe
All credit card numbers are encrypted when the order is placed using 128 bit encryption SSL Secured.
No customer credit card numbers are either viewed or stored.

DISPATCH
All items are usually dispatched within 10 working days, If we are unable to dispatch within the stated time frame we will contact you with an estimated dispatch date.
Dispatch will be to the specified delivery address and once signed for will become the sole responsibility of the customer.
UK orders that have not been received within 15 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 15 business days has expired from dispatch.

Courier used;
Royal Mail 3-5 Days: Production will take up to 10 working days, item is then despatched with Royal Mail service which usually takes 3 working days.
48 hour courier for heavier items: Production will take up to 10 working days

SHIPPING
All items are shipped using Royal Mail signed for service which requires a signature.
If an item is returned to us due to failed attempted delivery, the customer will be charged an additional fee to cover return costs.
All postal costs are specified at checkout.

RETURNS
All our signs are individually personalized to the customers requirements and as such they are not eligble for return, refund or exchange so please read our product description and view our extensive gallery images to ensure your material and sign writing process is as required.
We may require photographic evidence or ask that the product is returned to us for further investigation by ourselves or the postal services if either damage in transit or faulty goods are claimed.
We will only accept signs returned to us that have not been installed, and notification of the error was made within 24 hours from receiving the faulty goods.
Goods received damaged in transit will be replaced as soon as we are notified to the same specifications as the original order.

CANCELLATION
We reserve the right to cancel the contract at any time.
Each sign will be made to the customers specification.
signsandplaques.co.uk will not be responsible for any spelling mistakes or typographical errors made by the customer.
If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods at the customers expense and receive either a full refund or replacement goods.

GUARANTEE
All of our signs carry a 12 month warranty.
Any claim under our guarantee must be supported with visual evidence prior to any settlement being authorized.

PRIVACY POLICY
signsandplaques.co.uk will not disclose buyers information to any third parties nor store any sensitive information.
Cookies are used on our website to keep track of the contents during your sale.

LEGAL
The customer shall indemnify and keep indemnified www.signsandplaques.co.uk against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, arising out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.

COPYRIGHT
All images, designs, data and text are the reserved property of www.signsandplaques.co.uk
Any copyright infringement of the site and/or any of its contents will be reported to the appropriate body and dealt with in accordance of the law.